User Experiences with the Implementation and Use of Application Package Software

by Erica Wagner, Sue Newell

In the past, companies have designed systems to support work activities unique to their organization. Such systems were implemented at the level of department or business function in order to effectively meet specific needs. However, this functional approach to development often led to the creation of "islands of automation," where a depth of information about a single domain was available through a standalone data repository, but there was little or no potential for sharing information across the firm. Furthermore, isolated development led to disparate data formats, multiple operating systems, and various interpretations of data. These variations contributed to a systems environment that was difficult to maintain, made integration across business processes inefficient, and failed to meet user expectations.

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User Experiences with the Implementation and Use of Application Package Software 1 September 2006

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