It's a New World ... So Grab Your Old Weapons
This issue of Cutter Benchmark Review focuses on a topic of interest to all organizations, bar none: the use of prepackaged software and the management of the implementation process of off-the-shelf applications. Our academic contribution this month is provided by Erica Wagner, Assistant Professor at the School of Hotel Administration at Cornell University, and Sue Newell, Cammarata Professor of Management, Bentley College. Providing our view from the field is Bill Ulrich, Cutter Consortium Senior Consultant and President of Tactical Strategy Group, Inc.
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