Cutter Consortium :: Customer Service Analytics

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Customer Service Analytics

by Curt Hall

I've been working with a company that wants to apply analytics to its customer service operations. As a result, I thought it would be interesting to readers to read about how and where organizations are applying customer service analytics.

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Customer Service Analytics 31 December 2002

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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Customer Service Analytics