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Key Performance Indicators and Metrics

by Curt Hall

One reader wrote to say that I seem to use the terms "key performance indicators (KPIs)" and "metrics" interchangeably in my articles, asking, "What's the difference?" I admit I'm guilty of this, along with many other people who tend to throw the terms around without giving much thought to their actual meanings. I'd like to try to clarify their use and point out why their different meanings are important.

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Key Performance Indicators and Metrics 5 October 2004

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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