Organizational and Cultural Barriers to Business Intelligence

by Larissa T. Moss

As organizations are feeling pressure from the oscillating economic climate, changing government regulations, new customer demands, and high employee turnover, they are grasping at technology solutions to halt their steady loss of business knowledge -- business knowledge that was never complete or comprehensive in the first place. As organizations exploit every silver bullet technology solution, they keep finding themselves in the same place, only on a new platform. The reason why a purported 60%-70% of business intelligence (BI) applications fail is not due to technology. To a large degree, these applications fail because of organizational, cultural, and infrastructure dysfunction. Technology can only address how we do things. However, the root cause for our dysfunction is what we do -- or don't do. As a wise person once said: "You cannot keep doing what you have always done and expect the results to be different."

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Organizational and Cultural Barriers to Business Intelligence November 2001