Business Process Management: All Roads Converging on a New Technology Boomtown

by John Harney

Business process management (BPM) serves as the master management layer controlling processes in applications in "interprises" with which it is integrated. It lets business users design processes, allows IT to execute them, uses business activity monitoring tools to monitor them in production, and uses simulation/optimization tools to test and upgrade them. While still integration-intensive, BPM promises to make business more agile, productive, innovative, and customer-responsive.