Knowledge Management: The Major Enabler of Enterprise Performance

by Karl M. Wiig

The collected effectiveness of people at all levels of the enterprise "rolls up" into the performance of the enterprise itself. Improved business performance results from the improved effectiveness of people. A basic objective for successful performance is for the organization to make it possible for everyone to work as effectively as possible at all levels of the organization, in all tasks, in support of overall enterprise strategy.

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Knowledge Management: The Major Enabler of Enterprise Performance January 2002