The Art -- and Pursuit -- of Enterprise Search

by Dan Sullivan

Organizations have created extensive repositories of unstructured content found in office documents, Web content, e-mail, and instant messaging logs. Even applications designed for managing structured data, such as customer relationship management (CRM) and enterprise resource planning (ERP) systems, contain essential unstructured data in the form of customer comments, processing notes, and adjuster remarks.

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The Art -- and Pursuit -- of Enterprise Search April 2004