Turning Information into Action: Scorecard Usage in Retail Supply Chains

by Nicole DeHoratius

Retailers increasingly rely on sophisticated information technology to support the management of their supply chains. Retailers track the flow of material between their stores, distribution centers, and upstream suppliers. Ideally, they share detailed information across and within the firm pertaining to inventory, forecast sales, actual sales, and delivery schedules, among other key metrics. To incorporate this information into formats useful to users, retailers are turning to scorecards. Scorecards enable retailers to measure and monitor the performance of both their upstream partners and their stores.

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Turning Information into Action: Scorecard Usage in Retail Supply Chains1 January 2008