Coaching: The Core Skill Required for 21st-Century Leaders

by Cheryl Lampshire

Studies indicate that coaching can significantly improve bottom-line performance and may make the difference between business success and failure. It is not news that organizations are under intense pressure to improve and to innovate. Reliance on knowledge workers who demand a voice in shaping their work requires new managerial skills to engage employees, and organizational leaders are finding that different cultural norms and behaviors are required to harness the knowledge of their employees. Traditional processes treat change as the exception when change is the norm for modern organizations. The coaching process enables organizational leaders to establish requisite norms and behaviors that foster the development of learning organizations.

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Coaching: The Core Skill Required for 21st-Century Leaders1 April 2008