Cutter Consortium :: Process and Knowledge Management: A Question of Balance

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Process and Knowledge Management: A Question of Balance

by Roger Burlton

Clearly we are in the middle of a fundamental business and societal revolution, which optimists would claim is undoing all of the ills introduced by the industrial revolution and pessimists would say is dehumanizing. Many approaches of this transition, such as early, misguided business process reengineering, resulted in short-term financial improvements through staff reductions. This strategy often sacrificed the organization's adaptability and threatened its relationships with its stakeholders due to the loss of key human and organizational memory and knowledge.

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Process and Knowledge Management: A Question of Balance March 1998

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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