How People Drive the Outsourcing Process (Sometimes off the Road)

by Dwayne Phillips

The mechanics of the outsourcing process are known [1]. Knowing what to do when is only part of the challenge. The three big problems (as Jerry Weinberg says) are people, people, and people. Therefore, use a basic, proven process and remind your people to remember the people.

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How People Drive the Outsourcing Process (Sometimes off the Road) July 1998