Custom KM: Implementing the Right Knowledge Management Strategy for Your Organization

by Amrit Tiwana

Knowledge management (KM), like any other complex organizational activity, cannot deliver business results without a concrete plan. Unfortunately, a disproportionately large number of companies that have been attempting to implement knowledge management have found the experience much like trying to nail jelly. When not approached appropriately, it's hard to accomplish, the outcomes are uncertain, and it eventually creates an expensive mess.