Process Capital as Knowledge Capital

by Michael Epner

Dizzying changes in how companies are doing business and developing software are driving them to become learning, adaptive organizations. The notion of repeatability, while often misconstrued to mean "doing the same thing over and over again," really implies using previous experience in similar situations to make the best decisions for each project. Capturing the knowledge embedded in this experience is a huge challenge. Using the process as the knowledge repository or "memory" for the adaptive organization lays the groundwork for managing its content and for changing how organizations view process in general. Proactive capture, management, and integration of the knowledge within the process provides the organization with a set of tools it can use to react in "Internet time."

Password Protected Cutter Consortium clients, please log in:


This document is available to Cutter Consortium Resource Center clients only. Retrieve password.
If you would like further information about how to become a client, please contact us at +1 781 648 8700 or sales@cutter.com.
Process Capital as Knowledge Capital November 1999