Cutter Consortium :: Knowledge Is the Glue: Achieving Effective Collaboration Through Trust-Based Relationships

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Knowledge Is the Glue: Achieving Effective Collaboration Through Trust-Based Relationships

by Susan Hanley

Trust and knowledge-based relationships are the glue that holds together the disaggregated virtual enterprise, far more than the transactions that are exchanged in shared information systems. The real value chain in virtual enterprises is not delivered with transactions alone; it's delivered through the exchange of knowledge with trusted partners. It is only when these partners share and exchange knowledge to deliver a quality experience for the end customer that the true promise of e-business will be realized.

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Knowledge Is the Glue: Achieving Effective Collaboration Through Trust-Based Relationships June 2002

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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