Cutter Consortium :: Taking the Measure of User-Centered Design

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Taking the Measure of User-Centered Design

by Jurek Kirakowski and Nigel Claridge

Usability engineering has as its main goal establishing a repeatable process of software or Web development that is guaranteed to satisfy the needs of the users (defined in a broad sense -- not just the "end users"). As such, usability engineering is part of an organization's quality assurance function. Unfortunately, many organizations fail to see usability engineering in these terms. Instead, the usability engineer is often invited into a process that has already started, one in which the client does not have sufficient quality maturity to accommodate the input of a usability engineer where it will be most effective.

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Taking the Measure of User-Centered Design October 2003

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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