Cutter IT Journal: IT Metrics and Benchmarking: Part II

by David Garmus

Due to the unprecedented response Cutter IT Journal received on the first Metrics and Benchmarking issue, we're coming back with even more insight on how IT organizations are using metrics and benchmarking to reduce costs and quantify ROI. Guest editor David Garmus returns to guide you through this contentious and dynamic field.

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Cutter IT Journal: IT Metrics and Benchmarking: Part II November 2003