IT Metrics and Benchmarking: Part II: Opening Statement

by David Garmus

This issue of Cutter IT Journal is a follow-on to the June 2003 issue, which offered ideas on the management, development, implementation, and maintenance of IT metrics. This month, we introduce process improvement and guidance on the management, development, implementation, and maintenance of a measurement process that recognizes process improvement.

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IT Metrics and Benchmarking: Part II: Opening Statement November 2003

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