Repairing the Business-IT Relationship

by Jeffrey L. Worthington

The dysfunctional relationship between business people and information technology organizations has impeded technological progress for too long. IT has contributed a great deal to productivity and business agility over the years, but it has consistently fallen far short of its potential. Don't blame hardware failures or software bugs -- it's the business-technology relationship that's broken.

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Repairing the Business-IT Relationship April 2004