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ROI: Bad Practice, Poor Results

by Mark Bills

IT executives are under increasing pressure to demonstrate the business value of IT and to improve returns on IT investments. But many practitioners question whether it is possible to develop a business case for most IT investments, and many IT executives find that when they do calculate ROI, no one believes their numbers. Is the problem ROI itself or the practices used to calculate it?

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ROI: Bad Practice, Poor Results August 2004

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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