Knowledge Management: People, Process, Technology

by Lynette Marling

According to a research study by KM expert Frances Horibe, nearly two-thirds of the world's workforce can now be classified as "knowledge workers," meaning that they produce more value with their heads than their hands [1]. For the last decade, management consultants and change agents alike have been advocating knowledge management, some with more success than others. KM systems and initiatives have been implemented by IT organizations in some corporations and HR organizations in others. Some have made huge investments in outsourced software programs and consultants, while others have grown organic systems inhouse.

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Knowledge Management: People, Process, Technology December 2004