E-MailBPM: Defining the Basics for Success
By definition, business process management is a management discipline. One myth about BPM is "that it is all about process improvement" [3]. Yet implementing BPM is not necessarily going to make your business processes more efficient. What it will do is clearly document and diagram your key business processes, assign ownership, and highlight critical paths. Once this is done, it is up to the individual units within a process flow to determine the best and most efficient ways to interact in order to optimize that flow, if possible. Part of the failure of BPM to more effectively take root in many organizations might be the mistaken assumption that purchasing and installing a BPM tool can lead to process optimization. This is no more true than the idea that installing and using Microsoft Project or Primavera will automatically result in good project management. BPM tools can be leveraged, but only after organizations have developed the maturity, skill, and discipline necessary to carry out a sustained BPM strategy.
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