The Future of Competitive Advantage and Enterprise Software
Back in the 1980s, and even recently, some have claimed that investments in IT haven't paid off. 1, 2 Fortunately, much research in the past decade has started to explain the complex relationship between IT and advantage and has shown, rather compellingly, that investments in IT do matter. 3 Firms that invest heavily in IT and concurrently apply a set of appropriate management practices do reap rewards.
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