Cutter Consortium :: The Perils of Data Mining

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The Perils of Data Mining

by Pamela Hollington

I recently moved my bank account to a new institution because the customer experience at my current bank was so painful that it was starting to cost me money (in terms of my time and energy level) to deal with them. When I went in to close my account, I expected the service representative to ask me why I was withdrawing every last penny I had in their institution (I had previously closed out my retirement savings, my mortgage, my business account, and a small personal savings account). I thought perhaps there would be some valuable customer-service/business management lessons they could learn from my experience with them.

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The Perils of Data Mining 23 June 1999

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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