Cutter Consortium :: Managing Stress in the Help Desk Environment

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Managing Stress in the Help Desk Environment

by Lou Russell

In today's environment of doing more with less, organizations are finding themselves with staff members that are burning out fast and are unable to deal with the growing work load. Help desks are a prime environment for unchecked stress; when was the last time someone called you because Microsoft Word was working perfectly or thanked you for answering a question? Constant negative reinforcement without the benefit of seeing the final positive result creates a world of escalating tension. This Advisor focuses on ways to help the help desk.

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Managing Stress in the Help Desk Environment 23 August 2000

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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