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Cutter Data Shows Companies Drill-Down on ASP Service-Level Agreements

by Cutter Consortium

Cutter Consortium recently surveyed a group of companies to learn the details of their agreements with their application service providers (ASPs). To begin with, the data shows that only a small number of companies (14%) are currently using ASP services. However, within that group, companies are apparently paying close attention to service levels. When asked, 72% of companies said they had a specific service-level agreement (SLA) with their ASP; the remainder did not.

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Cutter Data Shows Companies Drill-Down on ASP Service-Level Agreements 25 October 2000

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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