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The Importance of IS Metric Evaluation in Industry

by Mark de Chazal and Thomas Jackson

The evaluation of information systems (IS) has attracted an amount of concern among practitioners [1]. This interest has resulted in an increasing belief that the current approach to IS management has to change. IS are taking too long to develop, costing too much to produce and maintain, and are not frequently perceived to be delivering the business benefits that were intended. The concern in IS metric evaluation is primarily due to the investments organizations have made in IS, and the strategic nature of the impact of IS on organizational performance [2].

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The Importance of IS Metric Evaluation in Industry 28 August 2002

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