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Enhancing IT's Image

by Kenneth Rau

It has been said that the only functional area in business more disliked than IT is human resources. Whether true or not, the jest does carry some weight: IT has an image problem in many organizations, which, I think, for the most part, is perception and not reality. Most CIOs I speak with report delivering 80%, 90%, or 95% of projects on time and can't understand why IT is still disliked and why the most common complaints are lack of performance or value contribution. Taken together, these two factors -- high percentage of delivery and chronic complaints -- represent an almost classic definition of a perception or image problem.

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Enhancing IT's Image 7 September 2005

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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