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Are We Really Failing?

by Helen Pukszta

One organization of which I am familiar attempted to implement the same enterprise resource planning (ERP) package three times because business managers insisted on altering the vendor's software to fit the existing processes. They changed their minds the third time around. Was it a success? If success was measured by whether the business managers' original expectations were met, then it was a failure. If it was measured by the business impact the project finally produced, it was a success -- although the cost could have been much lower had someone decided sooner not to meet users' expectations.

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Are We Really Failing?Wed May 3 09:13:51 CDT 2006

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