Making the Wiki Work
I've gone back and forth on the basic thesis that wiki approaches will be increasingly relevant for the companies at which our readers are employed. It's hard to look at Wikipedia, for example, without being charmed by the surprising way that legions of unpaid, uncoordinated volunteers have combined to make something not just useful but extraordinarily elegant: a self-updating encyclopedia in a few hundred languages that is bigger than the Encyclopedia Britannica and nearly as reliable. Part of me wants to argue, how could such an amazing result not be broadly relevant? But it's more complicated than that ...
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