A User's View of Risk

by Duff Bailey

Early in my career, I managed projects at Prodigy -- the IBM/Sears/CBS partnership, which paved the way for online information, shopping, and services. Among the many challenges we faced was the need to develop effective tools for developing and managing content. At the time I arrived, a great gap had emerged between the expectations of the prospective users of the content system and its developers.

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A User's View of Risk22 August 2007