Collaboration and Consensus-Driven IT Management and Governance

by Tushar K. Hazra

Over the last few years, I have observed a trend in the way IT management and governance work with the business. During the late 1990s (in the dot-com era), IT and business organizations started working closely with each other. In fact, to make e-commerce a reality, it was essential that the IT fully recognized the business needs and cooperated with business organizations to deliver the most effective solutions possible. Furthermore, IT organizations realized that the business really held the pot of money -- and IT must play the role of enabler and support the business in achieving its goals. In order to deliver quantifiable business values, IT had to agree on collaborating with the business organizations -- and accept a consensus-driven management style. The concept of IT governance evolved to manage IT spending and to derive values from innovation, transformation, and other initiatives directed to achieving tangible business growth. Today, business organizations play a significant role in IT governance -- and the trend is to focus on collaboration -- and making consensus-driven (business and IT jointly) decisions that can deliver effective business results.

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Collaboration and Consensus-Driven IT Management and Governance2 January 2008