E-MailDecisionmaking -- A Collaborative Decisionmaking Process
Seemingly interminable meetings are often struggling in the "groan zone," Sam Kaner's wonderful term for the time period in which meeting participants are trying to understand each other. While many people have heard of the famous team progression process -- forming, storming, norming, performing (or more aptly at times: forming, storming, thrashing, crashing) -- Kaner's model consists of the divergent zone, the groan zone, and finally the converging zone. Kaner et al.'s book, Facilitator's Guide to Participatory Decision-Making, provides an excellent framework for a collaborative decisionmaking process.
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