Leveraging Metrics to Benefit from the Agile Approach
A US healthcare company CIO and his core IT team have been using an agile development approach in their projects for just about a year now. When I came across this company last year, the CIO and most of his key team members were getting ready to support the rollout of 10 large-scale systems-integration projects across the enterprise. Around the same time, the CIO had also assigned a few of his direct reports to resolve various issues stemming from the company's new "managed services" projects. In a meeting early last year, the CIO raised a couple of issues that his teams were confronting: how do teams elsewhere in the industry determine the extent of agility or flexibility they can obtain from using agile systems-development or -integration approach in a project? And, can metrics help them determine the progress of their use? If so, how often should they review the metrics?
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