Ways to Keep the Customer in the Product Loop

by Jim Highsmith

Customer collaboration is a cornerstone of agile development, but it is also one of the more difficult aspects of implementing agile. Of course, lack of customer involvement isn't unique to agile development -- software developers have had problems in this area ever since software entered organizational life. Agile developers insist on high levels of customer involvement, but they also assist in encouraging that involvement by delivering tangible, running software each iteration. Although the problems are similar with internal IT development and software product development, the involvement of customers is different enough that I'll separate the analysis.

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Ways to Keep the Customer in the Product LoopThu Jul 31 08:20:13 CDT 2008