Software Development and the Issue of Quality

by Michael Guttman, Thomas Marzolf

For corporate IT departments, pressure to cut costs and improve performance has never been greater. In most IT shops, development and support of internally developed systems account for at least half of all costs, while new projects have long waits and delivery times. The most immediate pressure is to reduce those delivery times and, if possible, the associated costs. At the same time, as the inventory of legacy systems grows, there is an increasing need to look at total long-term cost of ownership of those systems, including application maintenance and systems integration.

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Software Development and the Issue of Quality August 2002