E-MailTaking a Whole Enterprise Approach to the Management of Risk
Over the past decade, a large number of corporate IT departments have focused their attention on implementing enterprise resource planning (ERP) and/or customer relationship management (CRM) systems. While different surveys provide different results, it seems that all surveys agree that a majority of corporations have expressed dissatisfaction or disappointment with their ERP or CRM implementations. The highly publicized problems at HP, Hershey, Nike, Avis, and several others serve as reminders of what happens when an ERP or CRM system implementation goes badly.
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