Identifying Risks from an ITIL Service Perspective

by John Berry

The IT Infrastructure Library (ITIL) and its fundamental concern for quality IT service delivery and management provides a completely fresh way of identifying the full range of risks that organizations face in conceiving, funding, executing, and operating IT services that support business objectives. ITIL strategic and tactical objectives are as clear as the desert sky. Because of this clarity, managers should find it easier to document the potential risks in failing to fulfill ITIL's prescriptions. And identification is the necessary first step to mitigation of those risks. This Executive Report by John Berry demonstrates how businesses can use a simple mini-methodology based on ITIL mandates for the consistent, systematic identification of risks at every stage of the IT service lifecycle within the entire organization.