Profiling: Minimizing Your Outsourcing Risks

by Sara Cullen

Many problems with outsourcing deals stem from the supplier taking over activities that were not well understood by the client organization prior to engaging the supplier. Very early in the outsourcing lifecycle, the activities that are candidates for outsourcing are identified by the organization. But it is not enough to just target the services; a detailed understanding of the targeted services is essential or the organization faces the risks of providing inaccurate information to its suppliers.