Planning for Renegotiation

by Jack Benton and David Karney

Change is all around us, in every aspect of our lives. So why would rational, reasonable parties to a multimillion- or even billion-dollar outsourcing transaction not expect change in a five- or ten-year relationship? The answer, we hope, is that everyone does expect change. But exactly how do you plan for change and then manage it in an outsourcing relationship?

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Planning for Renegotiation 15 March 2001