Cutter Consortium :: Software Development Projects: An SLA Template

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Software Development Projects: An SLA Template

by Eric Buel

The vast majority of Fortune 500 firms use outsourcing as a means to reduce time to market, infuse talent and technology, augment internal IT staff, and increase overall customer value. But how can companies be sure they're getting out of the process what they're putting into it? The best way to ensure the successful delivery of outsourced IT development projects is through the use of proven, repeatable development processes, effective communication between all parties, and performance monitoring through software measurement.

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Software Development Projects: An SLA Template 5 April 2001

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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Software Development Projects: An SLA Template