Outsourcing Motives, Objectives, and Expectations

by Wendell Jones

Clear motives, objectives, and expectations broadly define as well as focus on what matters most to the customer organization during the outsourcing evaluation and selection process, providing the foundation on which the request for proposal (RFP) is structured. Clear objectives help lead to a sound decision on what to outsource and what not to outsource, and they provide the basis for selecting, negotiating with, and managing suppliers.

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Outsourcing Motives, Objectives, and Expectations 26 November 2003