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Offshore Outsourcing -- How We Started

by Mark Miller

A business unit (about US $700M in revenue) within my company was strategically trying to align its staff and infrastructure resources into a highly variable model. It was encountering significant peaks and valleys in demand, both from an infrastructure and a software development perspective. It wanted the most cost-effective model, reducing operational baseline costs as much as possible.

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Offshore Outsourcing -- How We Started 21 September 2005