Cutter Consortium :: Managing Expectations for Outsourcing Relationships

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Managing Expectations for Outsourcing Relationships

by Michael C. Mah

The outsourcing alliances that will succeed in today's economy are those with the best relationship management. While core competencies will differ from organization to organization, creating and maintaining trust and managing expectations must be core competencies for every organization.

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Managing Expectations for Outsourcing Relationships 2 November 2005

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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Managing Expectations for Outsourcing Relationships