E-MailVMO Governance Best Practices
Vendor management offices became popular at about the same rate as outsourcing increased. More and more companies realized that they needed special expertise to manage their vendors, that the development of requests for proposals (RFPs) and the development of comprehensive service-level agreements (SLAs) were just as important as removing latency from their communications networks. The challenge here, however, was newer -- and therefore less understood -- than either project or process management. Companies are still struggling with vendor management, especially as the nature and depth of outsourcing activities increase. VMOs will become even more important as the field continues to bifurcate into "operational" and "strategic" layers where the former is likely to eventually be completely outsourced. The expertise necessary to optimize the client-vendor relationship is still very much in development; best practices here are changing as the nature of outsourced offerings change.
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