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Can Smart Sourcing Promote Innovation?

by Tushar K. Hazra

One of my insurance industry clients decided to leverage a global sourcing model in building its new billing system. The CIO instructed her direct reports to focus on three major elements of the model: (a) collaboration across the extended enterprise to promote seamless interaction among internal and external resources, (b) optimize return on existing investments and the cost of ownership, and (c) deliver quantifiable business results each time and every time. As a consultant, I was charged with cultivating the global sourcing model within the team -- hence by default, I was also charged with the three above-mentioned mandates.

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Can Smart Sourcing Promote Innovation?Wed Nov 01 17:17:02 CDT 2006