Why Performance Reviews for Outsourcing Contracts Should Go Both Ways

by Sara Cullen

Many reviews over outsourcing agreements are conducted in a similar fashion as employee performance reviews. There are a few categories, and the current contract manager gives his or her personal opinion about performance on an annual basis. In an outsourcing-immature organization (an organization that is at a low sophistication level with regard to managing the outsourcing lifecycle), this process might appear to be sufficient. The contract manager gets to vent about a few issues, the provider might hear a few positive comments, and then everyone goes back to business as usual.