Twenty Customer and Supplier Lessons on IT Sourcing

by Mary C. Lacity

It has been more than 13 years since Kodak signed its landmark IT outsourcing decisions with IBM, Business Land, and DEC. Much has happened since those bellwether deals: The global IT outsourcing market has grown to $200 billion-$500 billion. 1 The number of external IT outsourcing suppliers has swelled to the thousands, compared to the relatively small number of suppliers dominated by IBM, EDS, and CSC during the early 1990s. But the most notable change is the immense customer learning on how to successfully exploit the IT services market.

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Twenty Customer and Supplier Lessons on IT Sourcing August 2002

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