Offshore Outsourcing: Trends, Pitfalls, and Practices (Part I in a Series)

by Dr. Wendell Jones

Over the past decade, IT outsourcing (ITO) and business process outsourcing (BPO) have experienced consistent growth, with offshore ITO and BPO increasing at an accelerated pace. Offshore outsourcing began with Y2K and applications software work with Indian companies and, during the past three years, has expanded beyond IT to include BPO and IT-enabled services such as contact centers and related customer support services.

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Offshore Outsourcing: Trends, Pitfalls, and Practices (Part I in a Series) October 2003

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