Service-Level Agreements: Articulating What Will Make a Successful Deal

by Sara Cullen

The service-level agreement (SLA) is a critical element in the suite of contractual and governing documents that surround any outsourcing deal. The SLA defines the responsibilities of each party, the services and reports to be provided, what successful service is and is not, and what will be done about it -- which are all critical to the success of your deal. This Executive Report by Sara Cullen shows you how to prepare a good SLA and provides an example for you to retain.

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Service-Level Agreements: Articulating What Will Make a Successful Deal1 May 2006

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